Boardmaker 7
Boardmaker 7
Overview
We’re aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| Can I update to 7.0.4 when I choose, for example after I return from summer vacation? Status: Helpful tip | Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once. |
| What are the steps customers will need to take to update to Boardmaker 7.0.4? Status: Helpful tip | 1. Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4 2. After the software has been uninstalled, download the new versions here |
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
Chromebook
|
| What is file syncing and what improvements have been made to it? Status: Helpful tip |
|
| What does “improved connection, authentication and network experience” mean and how does it relate to me? Status: Helpful tip | Connection and authentication Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser Network Experience Instructors: This may vary based on the settings ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance |
| How will the 7.0.4 release improve my print experience? Status: Helpful tip | Release 7.0.4 corrected a bug where print preview was sometimes blank after creating a PDF. Additionally, the “open after creating” option in the create PDF flow now works on Chromebooks. |
| Why are my activities not syncing between the Editor and the myBoardmaker website? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |
| Why am I not seeing results under My Media when searching in symbols? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| Why is drag and drop lagging or not placing items? Status: Helpful tip | Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag. |
| What was included in the latest Boardmaker 7 Editor Release? Status: Released | To view the most updated release notes, clickhere. |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows/Chromebook 1. Open the Boardmaker 7 Editor 2. Click the 3 lines menu button in the top left 3. Scroll down, click “About Boardmaker 7 Editor” 4. The version number will be listed in the window that pops up Mac 1. Open the Boardmaker 7 Editor 2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor" 3. Select “About Boardmaker 7 Editor” 4. The version number will be listed below the logo on the window that pops up |
| What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it? Status: Helpful tip | This will require a complete uninstall and reinstall of the software and requires that you have administrator privileges, so your IT team may need to become involved. If you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install. If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete. |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here. |
| What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| What should I do if it takes a long time for the Editor to load? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible. |
| What should I do if my organization is using a proxy server and I get ‘timed out’ error messages? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. With the release of 7.0.4, IT Departments can configure appropriate network settings. If you continue to experience any errors, please contact our Support Team to be connected with our Network Engineer. |
| What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Resolved if you take these steps | Please update your operating system and this should quickly solve your issue. |
| What should I do if I get a malicious software pop-up when trying to install Editor on my Mac? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| How do I save Boardmaker 7 activities when editing on a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
| How do I create a PDF or print from a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| Can I update to 7.0.4 when I choose, for example, after I return from summer vacation? Status: Helpful tip | Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once. |
| What are the steps customers will need to take to update to Boardmaker 7.0.4? Status: Helpful tip |
|
| What does “improved connection, authentication and network experience” mean and how does it relate to me? Status: Helpful tip | Connection and authentication Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser Network Experience Instructors: This may vary based on the settings ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance |
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
Chromebook
iPad OS
|
| What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities? Status: Work in Progress | We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved. |
| What should I do if my PODD books aren’t working properly in Boardmaker 7? Status: Work in Progress | We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6. |
| I’m a Tobii Dynavox eye gaze user with an I-12/I-15, why can’t I play activities created in the Boardmaker 7 Editor in the legacy Student Center app? Status: Resolved 2/16/2021 | Our team released a Site and Services Update on the evening of February 16th, 2021 that made Legacy Student Center fully compatible with Boardmaker 7 activities. |
| What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? Status: Resolved 3/1/2021 | All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center. NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images. |
| When I try to play Reading Avenue activities that have recordings, none of them are playing, why? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| What should I do if it takes a long time for the Student Center to load? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows/Chromebook/Mac/iPad 1. Open the Boardmaker 7 Student Center 2. Click on the "Menu" button in the top left corner next to the 3 dots 3. Select "Settings” then select “About" 4. The version number will be listed |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? Status: Resolved 3/1/2021 | All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center. NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images. |
| When I try to play Reading Avenue activities that have recordings, none of them are playing, why? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| I'm trying to use a template and it's not working. Do you have a list of templates that are broken? Status: Work in Progress | Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release: Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What is file syncing and what improvements have been made to it? Status: Helpful tip |
1. Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmakeronline.com, causing activities to not show correctly in myBoardmakeronline.com 2. Activities were missing in the My Boardmaker section of the Editor for some users 3. File sync restarts after interruption and stops syncing when the user logs out |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete whitelist. |
| What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |
| Why are my activities not syncing between the Editor and the myBoardmaker website? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |