One issue that we hear in technical support is the Windows Updates keep failing or getting stuck. If none of these work or you need help following any of these steps, please contact technical support.
If Windows Updates seem to be stuck or unresponsive at 0%, 32%, 62%, 87%, or 99%, please wait at least 4 to 7 hours and typically Windows Updates will continue.
If Windows Updates does not progress or an error stating Windows Updates failed you should try running the Windows Updates Troubleshooter first (Find it by typing Troubleshoot Settings in the taskbar and running it) before the troubleshooting steps below:
Resetting Windows Update Components will fix those corrupted Components and will help the Update installation quickly. To reset Windows Update Components, follow these steps:
In the search box on the taskbar, type Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
Stop BITS, Cryptographic, MSI Installer and Windows Update Services. To do this, type the following commands:
Net stop wuauserv
Net stop cryptSvc
Net stop bits
Net stop msiserver
Rename SoftwareDistribution and Catroot2 folder. To do this, type the following commands:
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
Restart BITS, Cryptographic, MSI Installer and Windows UpdateServices. To do this, type the following commands:
Net start wuauserv
Net start cryptSvc
Net start bits
Net start msiserver
Restart your computer and try to install Windows Update.
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